The Voice Within - 7 Steps to Increase Productivity

Introductionstarting with when, what are), prompting and
It has been proven that exploring staff productivity andtransformative questioning (helping the client to solve
performance in any business will grow the business fortheir own problems) the client to gain a positive
further advancement.prospective will again give a positive outcome.
How is this done and what means are used. WhatSTEP ONE/ SESSION ONE - (Personal) First step to
means are available to the business world? I.e. theidentify with is believe in one self worth, with out that
beauty industry.the individual can not move forward to be in that
Is there a niche market within the beauty Industry tospecial place of peace within then we are able to
explore coaching relevance and importance to gainmove forward so step one has nothing to do with
staff productivity and performance?skills, work, techniques this is unique to the individual.
One key element missing in this industry is personalBelieve in one self worth - The significance of
advancement on all levels emotionally, spiritually andimproving self worth is vital. I have several books
physically is worth exploring to gain advantage in thebased on self awareness:
business world. I.e. being happy with one self."Inside my heart" Robin McGraw, an honest look at
Working one on one with staff member as to identifymaking choices and taking responsibility for your own
ones true self to improve productivity.life. To look at yourself past, present so as to move
Learning through Life Coaching and Businessinto the future. Sometimes we do not want to look at
Management, could this be the missing link?oneself, but once we do, we can then move forward,
Your staff are the front line focus and vision of anybeing able o accept life's challenges no matter how
business, the staff is what the customer sees onchallenged they are.
entering your business, their presence, image,"Soul Stories" Gary Zukav a collection of real life
knowledge without them you do not have a business.stories who have been challenged and overcome
You can spend $1000's of dollars on strategies withoutgreat challenges, with belief in one self any thing is
staff productivity and performance your business doespossible.
not move forward, most importantly you do not haveLouise Hay "You can heal your life companion Book",
a business.looks at the negatives in life and how we look at them,
Staff are more productive as they are in tune witha simple book explaining to focus only onto the
oneself and more focused on their own objective,positives in life.
fixing the problem at its core, thus everyone a win -To take responsibility in one's life to make change for
win situation and gaining a huge market advantage onthe future.
all levels. A happy work environment as the staff areOnce you have the objective of the individual to look
happy with oneself firstly thus making it easier to meetat one self and they have made the decision to make
companies objective and staying focused with out anychoices, take responsibility for their goals, ambitions and
out side influences, and all have a common vision.desires, we are ready to move forward.
The most vital part of any business is to implementStep two/session two - (Business) after attaining the
staff strategies, planning, training and coaching.objective of - self worth, the next step is to set
Coaching into the Beauty Industry and see thepersonal goals and business goals, reality check,
relevance and importance.options and way forward.
Utilizing the GROW Module, Business ManagementLet's look at example - Lauren and her objective of
techniques tothe desire of becoming a trainer or manager.
IdentifyLauren: I was amazed at how looking at myself for
Implementthe first time, I could see I was unhappy with me and it
Trainingwas time to take responsibility for my own life, and the
Analyseneed for change to move forward.
ReportCoach: How does that make you feel now?
Chapter 2 MethodLauren: Exhilarated, proud of whom I am and what I
Part 1 - To Gain knowledge and skills in coaching towant.
benefit business environment and increase staffCoach: What is it you want now and for the future for
productivity.yourself?
Part 2 - Implement staff training sessions/ How canLauren: I want to become the manager of the salon
you integrate Coaching methods into staff productivityCoach: really, Why?
training and performance measures within the BeautyLauren: because I deserve it, I have worked here for 4
Industry?years and have showed loyalty
Part 3 - Explore interviews with authors of writtenCoach: so today's objective is what?
works on the subject of self awareness and coachingLauren I would like you to help me attain that goal
as a whole and its importance for staff productivity inCoach: How does it make you feel if you could attain
the Business industry and its effectiveness.the manager's position?
Part 4 - Whilst learning skills and knowledge in BusinessLauren for filled and I would feel worthwhile within the
Management and Development and Life coaching. Is itcompany that I had proved to my employers.
effective and can be implemented to improve businessCoach: what steps could you take to make this
productivity and performance as to gain a markethappen?
advantage and higher level of staff awareness on theLauren: uhh apply, ask
subject of staff productivity in the Beauty industry.Coach: ok, pause.....
Part 5 - Results found from Pro Cuts BeenleighLauren: could I
Franchise, conducted one on one session with eachCoach: could you? Pause....
staff member. Implement strategies and implementLauren: Uhh Yes
staff training sessions and report to management,Coach: Lauren I would like to feel the feeling of being
providing evidence of effectiveness and gainingthe manager and look within and feel how it feels, and
productivity within an eight week period.then think of 6 steps you have taken or could take to
QUESTIONAIRE (A)obtain that desire. Write them down if necessary
1. What do you think is, the most important part of yourLauren : for filled I really want this position, I could ask,
business? And why?apply, write the benefits of why I should have this
2. What state is your business in at present in way ofposition and sell it to my employer, show initiative, show
productivity and staff performanceexcitement, just say I deserve it.
3. Where would you like it to beCoach: great ok, let's look at that for a moment, what
4. Where should it beare you going to do about it
5. What options have you tried in the past, in the formLauren: I will do it, all of the steps I have just mentioned
in increasing staff productivity? And has it worked forI have just been too worried they will say no
you, and at what cost?Coach: why would they?
Chapter 3Lauren I don't know
To Gain knowledge and skills in coachingCoach: what do you think you should do now, let's look
The amount of information on coaching is enormous.at your desire are you committed to this
Coaching has been around for many years and thereLauren: yes
is a wealth of knowledge at several colleges.Coach: When are you going to take the steps to get
What defines a Life coach/ Business Coach?that position?
A Life Coach/Business Coach gives peopleLauren: I will apply today
confidence and the ability to move forward in aCoach: ok, why?
positive manner in the areas of their life where theyLauren: because I deserve it
crave change.Coach: you go girl, I am so proud of you for fighting
Life Coaching /Business Coach are about breakingthrough your fears, I have the utmost faith in you.
down the barriers, which prevent this change fromLauren: thank you, you have helped me see I am
happening and creating the ideal environment forworth it and yes I do deserve it.
positive action to take place. It is a totally holisticAt all times Lauren is in charge of her session and the
approach which looks at the present and sets goalscoach is always in the background encouraging her
for a totally successful future.never counseling, assuming or giving an objective or
Life/ Business Coaching begins with an awarenessadvice, it is totally up to Lauren to work through at her
that every human is born with the ability to be, do orown pace to see the outcome, allowing transformation
have, whatever they want in life. By the time wethrough her own answers deep within her, it is up to
become adults, many of us have lost this ability. Butthe coach to draw them out by way of questioning
eventually, we experience the feeling that our lives areonly, although the method of questioning is vital.
drifting off course and that there must be somethingINTERVIEW 1.
better than this.Coach and Client
Coaching can take place face to face of over theCoach: Yvonne tell me, what is it you want from me
telephone. It can be used with private individuals ortoday.
within a business environment. Life Coaches canClient: My business is not performing at the moment, I
specialise in particular areas or offer a general service.don't know if it is the staff or my business plan.
In essence, Life Coaching is a highly practical andCoach: Do you think there is relevance for Coaching
portable skill which can be tailored to suit you and yourwithin the Industry?
clients.Client:vonne: What is coaching and how does it work
Life/Business Coaching is a special relationshipCoach: I will explain as we go
between a professionally trained coach and a client.Coach: What do you think is the most important key
Coaches help people from all walks of life and eachfactor of your business?
relationship is unique. In every case, the outcome is thatClient: Making money to keep the doors open, we
each client is more focused on their objectives andhave tried everything
achieves these faster than if they worked alone. As aCoach: What if I could share a secret with you, to help
coach, you assist your clients to gain a fulfilling,you identify what the key factor is and then work
successful and stress-free life.towards all other objectives.
A coach is non-critical and non-judgmental and guidesClient: I am willing to try anything at this stage
the client to recognition of their own vast personalCoach: The secret is your staff; we will need to look
potential in a way that is far greater than the supportat the staff, at a one on one situation get their belief in
of family or friends, whose views may be clouded bythemselves then the business. Secondly I can then look
their own issues and problems. Coaches are totallyat the business plan as to where it is at present and
committed to each client but maintain an impartialitywhere it needs to be
which allows them to clearly see the way forwardClient: We have worked with the staff, and even had
and to encourage and monitor progress by stages.head office come and spend time with them
Therapy and counseling generally deal with a single orCoach : I am aware their training is one of the best,
specific problem by looking to the past. Life coachingalthough I have a system using life/business coaching,
takes a more holistic approach. It deals with a wholethis is intergraded into your business through one on
life situation starting from the present.one sessions to get the best results every time, and it
The coach helps each client to identify what theywill gain productivity naturally.
want in life and suggests strategies and tactics that willClient: How long will it take and how much does this
take the client from 'where they are now' to 'wherecost
they want to be'. This process assists the client'sCoach: That is totally up to you on how long you need
personal growth. They are no longer alone but haveand want to work with the staff.
an ally who will work with them to establish betterCoach: Lets start at the beginning, Lets look at the
goals, sustain momentum, overcome setbacks and tobusiness plan and see where it is at first, then we can
steer towards success.plan to meet staff and plan some one on one
Coaches gain enormous satisfaction from their rolesessions. Do you see if there is relevance for coaching
and, as a by-product, expand their own development.now within the Industry?
Clients gain massive benefits in all areas of their lifeClient: Yes, very interesting subject
and relationships. The procedure is non-stressful withThe main discussion was Client had tried everything
typical consultations by telephone at pre-arrangedand spent a lot of money on training, although could not
weekly intervals.identify what the problem was, and what she could do
Life / Business Coaching originated in the USA over aabout increasing the amount of money coming into the
decade ago. It has recently gained public recognition insalon, and why the staff were unhappy within their
Australia and is enjoying phenomenal growth as moreenvironment.
and more people discover the advantages forOutcome :Schedules 2 hours with looking at the
themselves.business then booked each staff member into
Integrate/Identifying the need for coaching within thesessions over an 8 week period to gain a result.
Beauty industryCoach - is to teach you on how to look within for the
Some issues that have been identified with that couldanswers and gain a focus on where and want you
have used a coaching session to elevate an unhappywant, to guide you through to your objective.
staff member, thus unproductive, whilst fixing theConsultant - advise, report, anaysise, recommend and
problem and turning a negative into a positive andimpeliment.
therefore having a happy more productive staffFirstly looking at the structure of the business, even
member.though productivity in the workplace is the key focus,
(a) Emotional - financial, stress, outside influences,the need to look at the structure. It is vital to anaylising
domestic, relationship.where the business is, and where it needs to be, in all
(b) Physical - stress, working extra hours, ill health etcaspects to get the best outcome.
(c) Spiritually - not in tune with one self, not knowingLooking at the business plan, skills and accreditation
how to move forward, self assurance for one self,gained from life coaching academy
faith, and self growth.1. Establish a Business
The above found relevance for coaching to be used2. Establish business networks
within this particular business, to improve productivity3. Build client/staff relationships
and performance.4. Promote products and services
Business5. Undertake financial planning
Then being able to identify with the second step of6. Monitor and manage business operations
coaching plan - the business side of things. The main7. Promote the business
key to this is, you need to identify what makes your8. Undertake business planning
staff tick, what they desire, what drives them. All9. Develop work priorities
individual have something different that drives them,10. Identify market opportunity/ Marketing/Networking
that little voice within, once you identify with that, you11. Staff development and training.
are able to work within that to gain a positive objectiveKey priorities to look at only, business plan, marketing
in productivity and performance.strategies, legal requirements, staffing procedures,
Planning Coaching methods/sessions.stock procedures, and of course financial procedures
Identifying course structure for each individual is uniquewill give you a clear picture as to where the business
as it is to see one self.is at present and how it is run at present, Then you
To see and believe in their vision and desires.can focus on where it needs to be in the future.
Communication is vital in this process, this core skill;Once a clear understanding on the business plan and
unless you master this skill you will never be able tothe business objective, the key factors of productivity
deliver your clients expectations and desires.are analysed. This is where it gets exciting-.
Effectective communication is made up of 5 keyThere would be a need for many sessions; each staff
factors, you must be aware of you internalmember may need a various number of sessions,
communication with yourself, you must understanddepending on their needs and objectives. This would
external communication with others. Effectivebe an eight week project.
communication is listening although not speaking; alsoUsing the GROW model, and the business
you must speak a language your client understands,development skills learnt, applied them in a way of step
and finally body language.by step, session by session, gaining an insight into each
Building a rapport with your client is also vital, integrity,staff member and their personal goals, then their
sincerity, loyalty, and being in tune with your client,business goals.
learning style, body language, tone of voice, and words.Some facts ; for example an employee may not have
BODY LANGUAGEbeen happy with the working conditions or pay rate he
(Physiology 55%)of communicationshe thought they were worth, thus leaving the staff
TONE OF VOICEmember feeling resentful towards the employer
(38% of communication) Volume, Tone, Pace, Pitch,(unproductive). This where the business coach gets
Phrasing, Intonation"reality" and "options" working within the "Grow" model.
WORDSProblem is solved when the employer is aware by
(Actual words used 7% communication)way of reporting and staff member is happy as they
VHF Channelscan see an outcome. (Productive).
(Visual/Hearing/Feeling)Being able to sort through all issues, all staff members
Key words used:and business owner are united and all knowing what is
Words Visual - Look, gaze, view, watch, show,expected of each other and what is deserving to one
observe, focused, illuminate)another and most importantly where the business
Hearing - Auditory - hear, sound, speak, tone, listen,should be all with the same outlook increase the salon
recite, whisper)productivity as a team as the outcome.
Feeling - Kinesthetic - feel, touch, soft, relax, hold,It is so simple to obtain, although so many businesses
sensation, comfortable, contact, warm)miss this key point / objective.
Phrases - Visual - I see what you mean, there is a lightAll staff and business owner had a personal objective
at end of the tunnel, yes get the picture.and a business objective, that they were confused on,
Phrases - Hearing - I hear what you're saying, do youand did not how to move forward.
hear what you are saying?Within the first session they were making progress,
Phrases - Feeling - I feel what you are saying, are youmaking the choice to deal with the personal issues first
in touch with that, it doesn't get better than that.as to have each staff member feeling oneself before
Example of a coaching session using the abovemoving on to the business objectives. It only takes
criteria and the use of the grow model.o Lauren is athree sessions to have a happy productive staff
4th year hairdresser , aged 19 year of age and hasmember, thus a happy business owner.
worked within this salon for four years since the startThe Business was on target within a performance
of her apprenticeship, and feels she is not goinglevel the staff were all working together and were
anywhere, and also feels she is not valued. She wantslooking and working as a team with a clear
to become a trainer or manager within the beautyunderstanding where each person stood and what
industry but feels she is not good enough.o Lauren haswas expected from each other and what the
been given a questionnaire form (The wheel of life)business expected from them.
prior to session to gain this information, and for her toThe business had an increase in staff productivity like
actually identify with them, Lauren for the first timenever before, it had increased by75%. Each staff
could honestly see how she felt and was necessarymember were set targets by the business, most
for change. Firstly looking at her self worth. By filling theimportantly they all had set personal targets for them
wheel of life form and for the coach to gainselves, of course they exceeded all targets beyond
knowledge on how to attain a positive outcome forcomprehension. They were so excited on how they
her to feel self worth and start aiming at her truehad achieved this. The truth is, they achieved this
desire to be a trainer or manager.themselves, they had taken responsibility and had
Step one/session one is always self worthmade choice for themselves first then the business.
Step two/session two desires goals/ reality check andCoaching defiantly worked within this particular salon,
options/ way forwardand there is a need for Coaching within the Beauty
Step three/session three desires goals/ reality checkIndustry..
and options/ way forwardUsing the Grow Model Objective, attaining a goal,
Using the GROW Model for each session in aoptions, way forward. Works everytime.
coaching session for one hour intervalsDue to the success with pro Cuts Beenleigh, I have
Using the techniques:successfully gained another position with in the beauty
I Issueindustry as Training and Development Manager for
G Goalanother franchise company "Hair House Warehouse"
R reality Checkfor an owner who owns several salons. Due to the
O optionsfindings in this research project.
W way forwardSUMMARY
Always using the techniques, incisive questioningIs there a place for coaching within the Beauty
(words starting with IF), laser questioning (wordsIndustry?